Recent Water Damage Posts

SERVPRO Emergency response

10/25/2018 (Permalink)

The cleanup and restoration begins with a phone call. Our national call center is fully staffed 24 hours a day and ready to dispatch the nearest SERVPRO Franchise Professionals to your home or business. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of damage.

We Answer the Phone Ready to Help
Call Today 1-800-SERVPRO

A water damage event can be traumatic and when you call, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. Our representative will lead you through a series of questions to better understand your needs.

SERVPRO specializes in water damage—in fact, SERVPRO is the premier water damage restoration company in the U.S. and Canada.

What to Expect

When you call, a call center representative will ask several questions regarding your water damage emergency. Armed with the details of your water event, we’ll dispatch a nearby SERVPRO Franchise Professional who will respond immediately.

Our SERVPRO Representative will ask several questions:

  •  Your name and contact information
  •  Your insurance information (if applicable)
  •  The street address of the water-damaged home or business
  •  When did the flooding or water damage occur?
  •  What caused the water damage (if known)?
  •  Is there electricity available (on-site)?

Water damage inspection

10/25/2018 (Permalink)

The water damage restoration process begins with a detailed inspection of your property, including a damage assessment. The SERVPRO Franchise Professional is determining the scope of the damage so he or she can develop an appropriate plan of action.

They Identify and Stop the Water Source

They check for the source of water in your home and business and stop it. The water source must be stopped before the drying process can begin.

  • Stop the Source
  • Check for Contaminated Water

They Identify the Type of Water

SERVPRO Franchise Professionals must identify the category and classification of water to restore your property safely to industry specifications. The type of water contamination will affect the specific restoration processes used to restore your property.

  • White / Category 1 Water
  • Gray / Category 2 Water
  • Black / Category 3 Water

They Survey the Extent of the Water Damage and Inspect the Premises

They inspect and test your home to discover the extent of the damage. Additionally, they will look for safety concerns and explain them to you. If you are aware of any safety issues, such as asbestos or lead, please share them.

  • Survey Damage
  • Complete Safety Inspection

They Move or Block Furniture

They move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

Water mitigation services

10/25/2018 (Permalink)

The water extraction step removes the majority of the water from your home or property. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time and help to prevent mold and secondary water damage. They use powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property.

Move-Out / Pack-Out

If your home requires extensive restoration or cleaning, SERVPRO Franchise Professionals can conduct an organized, efficient move-out to protect your belongings from further damage.

  • Move-Out Service

Emergency Water Removal

Highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, they may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums. This step helps to reduce drying time and helps to prevent mold and secondary water damage.

  • Remove Excess Water
  • Use Submersible Pumps and Industrial Wet/Dry Vacuums

Inspect the Carpet Pad and Carpet

SERVPRO Franchise Professionals inspect the carpet and pad and determine if it should be removed to protect the subfloor.

  • Inspect Carpet Pad and Remove If Needed
  • Inspect Carpet and Remove If Needed

Water Removal Equipment

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
  • Infrared cameras may be used to find “hidden” water behind walls and ceilings.
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water.
  • Truck-mounted and portable extraction units perform efficient water removal.

John's Tip of the Month

10/18/2018 (Permalink)


I found this Risk Assessment Questionnaire and I believe that it is good tool to use to help stay on top of the maintenance and operations of your facility.*

This assessment covers Fire Protection, Electrical, Plumbing, HAVAC, Operational Issues and Community Rooms.

 Over the years we have restored many businesses that had fallen behind on their maintenance and had AVOIDABLE DISASTERS!

Note: State and Local government generally establish inspection schedules as part of building codes. The Occupational Safety and Health Administration (OSHA) establish requirements related to workplace safety. Use of this questionnaire should take into account the various regulatory requirements for inspection and testing. Also, a building’s use and occupancy, including visitors, may determine the level or risk—the presence of children and/or elderly or disabled persons may increase some risk.

Risk Assessment Questionnaire


  • Is there an automatic detection system
  • Are there smoke and fire alarm systems
  • Are the systems inspected and serviced annually
  • Are there sufficient number of fire extinguishers of the appropriate class
  • Are the fire extinguishers readily identifiable
  • Are the fire extinguishers inspected and recharge annually
  • Are there automatic sprinklers and/or standpipe and hoses in the building
  • Are they inspected annually
  • Is the fire suppression systems tested according to the local codes


  • Are all of the breaker and fuses enclosed in metal cabinets that close securely
  • Are all circuits easily identifiable
  • Are all of the fuse or breakers sized for the equipment or lighting they control
  • Is the area in front of the panels assessable
  • Are there reoccurring problems with fuses or breakers being continually tripping
  • Do metal-enclosed switch gears receive scheduled preventative maintenance
  • Are ground fault interrupters (GFIs) utilized in potentially wet or damp areas
  • Are surge protectors used on phone systems, computers, and office equipment? They are generally required on leased equipment
  • Are extension cords use for permanent power sources in lieu of hard wiring or adding an outlet
  • Are space heaters being used to augment the HVAC system
  • Are tenants reminded not use extension cord as permanent power sources and not to use space heaters
  • Is there proper space around and above recessed lighting
  • If there is a back power supply is inspected and test on a regular schedule i.e. backup batteries or a generator
  • Are the electrical rooms and cabinets that accessible from common areas kept locked.


  • Are water and drain pipes, seals, etc., inspected periodically for leaks
  • Are pipes properly insulated (this very important due to the fact we don’t have hard freezes)
  • Clear rain gutters annually
  • Clean and clear storm water run-off drains bi-annually


  • Has the HVAC system been inspected and serviced with in the past year
  • Is the boil’s low water cutoff/water supply flushed out every month during the heating season
  • Dose the boiler meet fire code requirements concerning noncombustible material and proper fire rated doors and closers
  • Is the boiler room properly ventilated
  • Is the boiler room inspected periodically to ensure that no combustible materials are stored there
  • Are vents and chimney flues inspected annually for clear passage
  • Is there a program in place for cleaning ductwork and diffusers
  • Are windows checked periodically to ensure that they open and close properly and fasteners are in good operating condition
  • Are windows system checked periodically to ensure that they are not deteriorating
  • Is installed window-washing apparatus and/or scaffolding properly attached to the roof decking


  • Dose the building have Emergency Ready Profile (emergency procedures manual)
  • Dose the building have a safety committee
  • Do building staff receive appropriate training related to blood borne pathogens, first aid, and other emergency response subjects 


  • What is the maximum occupancy of your community room Is it posted
  • Are exits keep clear
  • When positioning furniture for functions, are clear aisles maintained for quick and easy egress in an emergency
  • Is the range and or microwave oven maintained in a clean and manner? Are orifices in gas ranges kept clear
  • Are there curtains or any other combustible material near the range
  • Is there a properly sized and vented range hood
  • Is grease periodically cleaned from the hood and ductwork
  • Has a Class B fire extinguisher been provided in the kitchen area
  • Are the coils on the refrigerator/freezer kept clean of dirt and lint

*Source DexerityDynamics

Brace yourselves, the rain is coming!

10/5/2018 (Permalink)

The rain is here again! We are all faced with the challenge of keeping the water outside of our structures. We need to be diligent with this, as water will migrate in through the smallest leaks in a building. These leaks can cause hundreds or thousands of dollars of damage and reduce the income to your business. The exterior envelope should have an annual inspection. 
When inspecting the roof, look for broken or missing shingles or any damaged components. Check the flashing around any pipes or vents that come through the roof. The rain gutters need to be clear of debris, and if they are equipped with heated cables those also need to checked. Make all the repairs before the rain, snow and freezing weather strikes. 
When inspecting the exterior walls of your building, look for any damage to the siding, deteriorated or missing caulking around the doors and windows, make all necessary repairs. 

 Preventative maintenance check list 
• Door and window seals 
• Rain gutters 
• Rain gutter drains 
• Roof 
• Flashing round chimneys 
• Roof drains 
• Clear yard debris 
• Clean parking lot drains 
• Clear all exterior drains   •Foundation grading 

• Leaking plumbing 
• Missing insulation 
• Clean the area around the sump pump 
• Test the sump pump 
• Check the foundation vents 
• Make sure the vapor barrier is intact 
• Check for pest 
• Make sure the plumbing is properly insulated  If you have any questions or need help in any of these areas, let me know and I will gladly be of assistance. As a FREE service, I would be happy to meet with you and your maintenance staff to discuss which areas to check, and the red flags that can alert you to issues before they affect your business.

Winter is just around the corner, be prepared!

10/1/2018 (Permalink)

Water Damage Winter is just around the corner, be prepared! This is the extent of the damage that can be caused to drywall. As it is very fragile, drywall needed to be removed one penetrated with water.

With the colder months just a few week away we all need to start thinking about the threats during the fall/winter months.

Frozen pipes are often those exposed to the cold weather, such as those outside of your home, or in cold areas, such as basements, garages, and kitchen cabinets. 

A frozen pipe can burst at the point where the ice blockage inside the pipe is located. Typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.

To prevent pipes from freezing, here are a few steps to take according to the American Red Cross

  • Be sure to completely drain water from swimming pool or sprinkler lines. As well as hoses outside of the home
  • Open kitchen cabinets to let warm air near the plumbing.
  • When the weather is extremely cold, let water drip from faucets that may come from an exposed pipe. 
  • Keep your heat set to the same temperature both day and night.

As always, SERVPRO is a 24 hour water restoration company. If you do suffer a water loss this winter please call us at 503-648-8513 at any time of the day!

Any Water Damage Is Bad For Your Home

4/17/2018 (Permalink)

Any water damage is bad, especially when the water contains potentially harmful bacteria that can affect the health of you and your family. Toilet overflows, sewage backups, and other dark water intrusions are more than nasty, smelly messes; these bio-hazardous damages also introduce harmful microorganisms into a home, as well as the moisture necessary to support their growth.

Your SERVPRO professionals understand how disruptive black water damages can be for your entire family. For this reason SERVPRO offers 24-hour emergency response, and under normal circumstances, will have trained uniformed technicians on-site of a water damage within four hours to begin emergency mitigation services. By responding quickly with a full line of water cleanup and restoration services, your local SERVPRO professionals can help you regain control quickly while drying and deodorizing, as well as protecting their home and belongings. 

DO's and DONT's of water damage in your home

4/17/2018 (Permalink)

If you ever have a water leak and as you stand there thinking of what to do, the water is at your ankles now and you are more worried and confused than ever. Here are some helpful tips to get through until SERVPRO arrives to help.


  • Shut off the water main, if you are unsure of how to do this call a certified person to come and help.
  • Turn of all electricity to the affected areas
  • Remove as much standing water as possible
  • Remove and dry as much standing water on wood furniture. Remove any paper items that may have been affected.
  • Remove any slip on covers for furniture to ensure a proper drying process.
  • Put blocks or aluminum paper underneath furniture that was moved to dry out an area. 
  • Moving all paintings, computers, documents and any other valuable items to a dry unaffected area of the property.
  • Use clothes pins to pick up and loose or handing curtains or drapery.
  • Move and hang anything made of fur, or skins to a dry unaffected area for proper drying.


  • Do not return to areas where there is an immediate threat of danger such as, areas that still have electricity and are underwater, or areas where black waters have risen
  • Do not return to areas where electronics have come in contact with water. 
  • Do not leave books, newspapers, or other articles with colored print near clothes, carpets, or other textiles.
  • Do not leave rugs over installed carpets as this can cause staining from the rug to the carpet.
  • DO NOT use your vacuum to extract any water from your property.
  • Do not turn on electronics that have come in contact with water
  • Do not turn on floor lights that have been affected by standing water. 

John's Tip of the Month

12/15/2017 (Permalink)

You just got home, and all that’s on your mind is everything you need to do to finish your day. As you step into your home you are greeted with a torrent of water rushing out the door.  Unannounced to you the Gremlins snuck in while you were away, just to ruin your day. First call SERVPRO (503) 648-8513, and then call your insurance agent. SERVPRO and your agent will work together to make it “Like it never even happened.” Now that help is on the way there are some things that can be done to help reduce your loss.

These emergency tips will assist you in taking the proper action until our crews arrive. Please follow these Do’s and Don’ts to help reduce damage, possible bodily injury and to increase the chances of successful restoration.

Things to do:

  • Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building, when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place the furniture on wood blocks, plates, plastic or foil to keep from direct contact to the moisture.
  • Remove to a safe dry place any paintings, art objects, computers, documents, and other materials that are valuable or sensitive to moisture.
  • Hang draperies with plastic coat hangers to avoid contact with wet carpeting, floors, or furniture.
  • Hang furs and leather goods to dry separately at room temperature.
  • Avoid all contact with sewage.

Things not to do:

  • Enter rooms with standing water where electrical shock hazards may exist.
  • Leave books, newspaper, magazines, or other colored items on wet carpet, floors or furniture.
  • Leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.
  • Use your household vacuum cleaner to remove water, possibly causing electrical shock or damage to the vacuum cleaner.
  • Use TVs or other appliances while standing on wet carpet or floors, especially concrete floors.
  • Turn on ceiling fixture of the ceiling is wet.
  • Spread contamination by walking areas affected by sewer.
  • Tur on the HVAC system on this can spread contaminated air throughout the home.
  • Use household fans to dry the structure this also can spread contaminated air throughout the home.
  • Use products for personal hygiene and cleanliness if exposed to the contaminated areas.

Tip of the Month is provided as a courtesy of SERVPRO® by John Lawrence.

Call 971-371-0566 or email at

Water Extraction is Important in Water Remediation

11/7/2017 (Permalink)

Water Damage Water Extraction is Important in Water Remediation Our new HVE3000 Extractor

When a water damage occurs in a home or business, the first step in water mitigation is to remove all of the water in the affected area as quickly as possible. this will stop the water from spreading to other rooms, as well as reducing the risk of permanent damage to hardwood floors and furniture.

When extracting water from a wet surface that may not have standing water will remove any water that is trapped in the cracks and grooves of the surface. this speeds up the drying process rather than only using a dehumidifier.

The process of water not only help prevent damage to the hardwood and furniture, but also reduce the risk of mold growth on the structure as standing water and damp areas are ideal for mold growth

We're faster to any disaster

We are dedicated to responding immediately when you contact us. A fast response lessens the damage. limit further damages and reduces the cost. Our professional make disasters, "Like it never even happened."

If your home or business suffers from an emergency, call (503) 648-8513

Are You Ready?

11/1/2017 (Permalink)

Guess What? The rain is here again! We are faced with the challenge of keeping the water outside of your structures. We need to be diligent with this as water will migrate in for though the smallest leaks in a building. These leaks can cause hundreds or thousands of dollars of damage and reduce the income to your business. The exterior envelope should have an annual inspection.

When inspecting the roof look for broken or missing shingles or any damaged components of the roof. Check the flashing around any pipes or vents that come through the roof. The rain gutters need to be clean of debris and if they are equipped with heated cables they need to checked. Make all the repairs before the rain, snow and freezing weather strikes.

When inspecting the exterior walls of your building look for any damage to the siding, deteriorated or missing caulking around the doors and windows. Make all the repairs.

Preparing your pipes for the winter

10/2/2017 (Permalink)

As we roll into the month of October we are getting closer to winter home owners will start to prepare for the cold weather. One of the main cause of loss during the winter season is pipe bursting. Even after the weather starts warming up home owners will find out they have a pipe leak from crack pipes caused by the cold weather.

Tips for Preparing Your Pipes for Winter Weather:

  • Keep cabinet doors open during cold spells. This allows warm air to circulate around pipes.
  • Keep a slow trickle of water flowing through faucets, especially if the pipes for faucets run through unheated or uninstalled areas of your home.
  • Consider shutting off outdoor faucets.
  • Faucet covers are ideal for the outdoor faucets.
  • Keep the temperature set to the same both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may get  a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F..

FROZEN PIPES - - A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.

Tips while you wait for help

9/28/2017 (Permalink)

What to do while you wait for SERVPRO to arrive for water loss?

          When water damage happens after a bad storm or plumbing issue, you could know about it a few minutes or days after it starts. Here are some tips to help you while you wait for our crews to reach your property:

  • Shut off the water source if possible or contact a qualified professional to do so.
  • Turn off circuit breakers for wet areas of the building, if access to the power distribution panel is safe from potential electrical shock. Once SERVPRO arrives they will determine if it is safe to turn the power back on.
  • Move any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture to a safe place
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting. This help prevent any further water damage.
  • If you have any fans use them! Have the airflow blowing on the wet material, this helps the water from spreading quickly.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.
  • Remove as much excess water as possible by mopping and blotting.
  • Do not turn on ceiling fixtures if ceiling is wet
  • To avoid injuries do not enter rooms where ceilings are sagging from retained water. The ceiling drywall has a potential to fall.

Contact SERVPRO of Yamhill & Tillamook Counties and SERVPRO of Hillsboro / Forest Grove for emergency service when your house or business have water damage at 503-648-8513. We are here 24 hours a day, 365 days a year.

Water Damage Drying is Scientific?

8/6/2015 (Permalink)

Water Damage Water Damage Drying is Scientific?  Proactive planning using an ERP as well as Documenting Losses On site enable control to be restored before Chaos even has a chance.

Psychrometrics : The Science of Drying

Psychrometry is the study of the air and its properties. The properties of temperature, humidity, vapor pressure and dew point are measured to evaluate air conditions in the structure, enabling a SERVPRO® Franchise Professional to create the proper atmosphere for more efficient drying.  

Water can damage materials in two ways:  first, by absorption through direct contact with water; and second, absorption of moisture from the air. Measuring the moisture content of the air is critical to the drying process.  

At SERVPRO we employ several tools and techniques to aid the drying process and accelerate it as well.  Our most important asset is our people and the knowledge they bring to the damaged property.  We are highly trained teams of IICRC Certified Water damage restoration professionals.  This means when you call SERVPRO you are getting the highest quality of professionals to address any size disaster.  We are very proud to be a leader in the emergency services and disaster restoration industry.