Recent Water Damage Posts

Black Water Contamination From Sewer Backup in McMinnville?

7/21/2022 (Permalink)

A toilet is flushing. We restore sewer backups 24-hours a day in Yamhill County.

Our Yamhill and Tillamook Counties technicians have the specialized training, equipment, and protective gear necessary to safely restore sewer backups and black water contamination in McMinnville. Here are the three classifications of contaminated water:

Category 3: “Black Water”

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category three water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

Category 2: “Gray Water”

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category two water may include washing machine overflow; toilet overflow with some urine, but no feces or dishwasher overflow.

  • It May contain bacteria and viruses
  • It can quickly degrade into category three if left untreated

Category 1: “Clean Water”

This is water from a clean source, such as a broken clean water supply line or faucet.

  • Water from a clean source like a broken water line
  • If left untreated, it can degrade into category two or three

Call Us Today!

When your McMinnville home or commercial business has black water contamination from a sewer backup, our local team in Yamhill and Tillamook Counties will clean and restore your black water damage “Like it never even happened.” Call us today at 503-472-9824.

Franchises are independently owned and operated.

Don’t let a wet floor stress you out in Yamhill County

4/27/2022 (Permalink)

Any type of damage inside of a house can be frustrating but one of the more stressful situations is a residential flood. In the middle of a disaster such as a flooded home in Yamhill, it can be hard to figure out where to start when it comes to cleaning up and restoring the damaged area.

That is where SERVPRO of Yamhill & Tillamook Counties comes in. We are ready to help when called and we are highly trained in property damage restoration and in this case, water damage specifically. Here are some steps that can be taken in the event of a flooded home/room:

  • Make sure the floor is secure before you start walking through the water or wet areas
  • If there is an exposed plug underneath the water, do not walk in that area because electricity can travel through water
  • Call SERVPRO of Yamhill & Tillamook Counties to help clean up the flooded area
  • Wet floors might be slick so walk slowly to avoid falling and sustaining injuries

We want to make this as easy as possible for our homeowners and reduce the amount of stress you may be feeling in Yamhill. 

Yamhill Area Home Suffers Property Damage

3/15/2022 (Permalink)

Things like pipe breaks, dishwasher leaks, toilet overflows, and appliance failures occur all the time. And can happen anywhere and at any time. No matter how new your property is, how well maintained it is, or how much it is used. That is why our team of professionals in Yamhill and Tillamook counties are on call 24 hours a day, 7 days a week to leap into action and help you make disaster and damage “Like it never even happened.”

Our teams have the training, experience, and equipment to restore your property after any type of damage and no matter the size of the disaster. Our crews are only a call away when disaster strikes, even if damage strikes at 3 am on a Saturday, we are Here to Help.

Water Damage Emergency in Carlton?

12/28/2021 (Permalink)

Carlton Water Damage Disaster.

At SERVPRO of Yamhill & Tillamook Counties we restore water damage disasters of all kinds and sizes. Because water is invasive, water can seep into cracks and crevices and can become an expensive repair when left untreated for too long. Our technicians have the specialized equipment and experience to quickly and efficiently mitigate any water damage emergency. Here are some tips for preventing plumbing failure from the Insurance Institute of Business and Home Safety (IBHS)

  • Never pour grease down the drain
  • Plant trees away from lateral drain lines to prevent roots from damaging piping
  • If your home’s sewer system is connected to the city’s sewer system, or if you are located downhill or below street level, contact a plumbing professional to install a backflow prevention assembly into your sewer system
  • Call a professional if you notice signs of a plumbing problem—an increased monthly water bill, banging pipes, rust stains, moisture in the walls or on the floor, and signs of wet soil erosion near the foundation

Call Us Today!

Plumbing failures can happen at any time with no warning. When your Carlton home or office experiences a water damage emergency of any size, SERVPRO of Yamhill & Tillamook Counties has a team of highly trained restoration technicians ready to assist you 24-hours a day.

Washing Machine Washout in Sheridan?

12/27/2021 (Permalink)

Washing Machine Maintenance Tips for Sheridan.

Did you know that supply line failure is one of the top causes of water damage involving a washing machine? SERVPRO of Yamhill & Tillamook Counties has seen the damage a burst supply line can do. Here are some washing machine supply line maintenance tips:

Conduct monthly inspections of the hot and cold washing machine supply lines.

  • Look for signs the supply hose may be ready to fail—blisters in the hose, worn tubing, stress cracks, or a loose connection
  • Replace the supply hose with a reinforced steel braided hose if it shows any sign of wear
  • Tighten the connection if it feels loose. The most common site of failure is near the connection where the hose bends.
  • Replace supply hoses every five years, even if there is no obvious deterioration or wear
  • Some signs of deterioration may occur from the inside out and may not be visible until it is too late
  • When replacing washing machine supply hoses, always choose a reinforced steel braided hose over the traditional un-reinforced rubber hose. These hoses will last longer and are far less likely to result in a catastrophic water loss.

Call Us!

When you have a water damage emergency, SERVPRO of Yamhill & Tillamook Counties is ready to respond 24-hours a day.  We’ll clean and restore your water damage in Sheridan, “Like it never even happened.” 

Water Damage In Yamhill County

7/10/2021 (Permalink)

SERVPRO of Yamhill & Tillamook Counties teams are Here to Help.

Did you know that moisture can pass from a crawl space into a residential or commercial property through cracks in the walls, floors, and ceilings? This moisture creates conditions for potential mold or microbial growth. Along with identifying the source of water or moisture property owners can add vapor barriers to help reduce the moisture in those spaces.

SERVPRO of Yamhill & Tillamook Counties is qualified to help with any water or moisture mitigation needed in your residential or commercial property.

 Our teams of trained and experienced restoration professionals have the skills to help you make any property damage “Like it never even happened.” Our teams of on-call technicians are available 24 hours a day, 7 days a week when disaster strikes. Our teams are Here to Help.

Different Types of Water Damage In Yamhill

6/12/2021 (Permalink)

o matter the cause of the damage SERVPRO of Yamhill & Tillamook Counties is always Here to Help.

There are many different sources of water that can cause property damage in your home. Damage can happen from floor surges from strong storms, or heavy rains or sewage backups from a plugged-up toilet, or even a supply line failure from a refrigerator or dishwasher. Depending on the source of the water, it may be extremely unsanitary and exposure can lead to discomfort or disease?

So which source poses the risk?

  1. External Flooding
  2. Sewage Backup
  3. Laundry Hose Breakage

The answer is both A External Flooding and B Sewage backup. External flood water can be unsanitary due to the dirt, germs, and other debris that may be in the floodwaters as well as backed up city sewer lines. Sewage backups can be hazards due to the nature of where the contamination started, the sewer. No matter the cause of the damage SERVPRO of Yamhill & Tillamook Counties is always Here to Help.

Common Water Damage Areas In Your Yamhill Area Home

4/21/2021 (Permalink)

SERVPRO of Yamhill & Tillamook Counties is always Here to Help when disaster strikes.

Every home and property has unique challenges when it comes to extracting water and drying out the structure. These are four of the most common areas and why they prove to be so difficult. 

 Duct Work 

Some duct systems made of fragile and porous materials make it difficult to dry and set up drying equipment. 

Attic Space

Attic spaces can be hard to get equipment into and may have electrical hazards. Oftentimes attic spaces require that insulation is removed to properly dry the space. 

Crawlspace 

Crawlspace may be hard to work in and place drying equipment into. Low temperatures can make it difficult to warm the space and properly dry it. 

Basements 

Many basements are unfinished with lots of porous materials that would need disposing of due to possible contamination in water. 

No matter the space or the cause of damage, SERVPRO of Yamhill & Tillamook Counties is always Here to Help when disaster strikes. We have crews who are on call 24/7 because we know that when disaster strikes there is no time to wait. 

Wallpaper Can Slow Down Water Mitigation

4/9/2021 (Permalink)

Trust SERVPRO of Yamhill & Tillamook Counties to help you make the damage "Like it never even happened."

When walls are wet, wallpaper acts as a vapor barrier and restricts our ability to dry it. Special drying measures may be needed when this barrier is present.

Here are a few tips on helping to dry out your home faster and more efficiently when sheetrock covered in wallpaper is wet

  • Peel away covering to expose wet drywall 
  • If mold or microbial growth is present behind the wall, air movement can spread mold or microbial growth spores throughout the structure 
  • Perforate the wall to ventilate 
  • Remove baseboard to ventilate the wall cavity 

If your home suffers water damage from things like an appliance failure, a pipe break, or storm damage, trust SERVPRO of Yamhill & Tillamook Counties to help you make the damage "Like it never even happened." 

Water Damage Impacts Insulation and Energy Efficiency in Your Home

3/22/2021 (Permalink)

If water damage is affecting your home or business, call SERVPRO of Yamhill & Tillamook Counties to help you make it "Like it never even happened."

Water damage in your home from things like a pipe break, roof leak, or storm damage can cause incredible damage in your home or incredible headaches for you and your family. 

Moisture and water can also damage and impact the insulation in your home like in your attic and walls. When wet, some insulation like fiberglass or expanded foam can be dried and saved. 

Insulation is measured by its R-value, R-value measures how well building insulation can prevent the flow of heat into and out of the home.

Blown insulation that is wet loses it's R-value or ability to insulate and should be replaced. 

If water damage is affecting your home or business, call SERVPRO of Yamhill & Tillamook Counties to help you make it "Like it never even happened."

Water Loss Hillsboro Area Home

3/5/2021 (Permalink)

When property damage strikes your home, business, office, or warehouse SERVPRO of Yamhill & Tillamook Counties is Here to Help.

This home was severely damaged in Hillsboro. The picture reflects several important things. Even when a water loss originates on the second floor we can see gravity forced the water downstairs but also shows how the water climbs up the drywall.  The water began flowing from a laundry room at the top of the stairs and it ran down those stairs saturating the pad under the carpet which then spread it to the walls where it climbed up the drywall.  These two-foot cuts are known throughout our industry as flood cuts.  The customer was very happy with the final product!

When property damage strikes your home, business, office, or warehouse SERVPRO of Yamhill & Tillamook Counties is Here to Help you make it "Like it never even happened." 

Busted pipe in Warrenton

2/26/2021 (Permalink)

When disaster strikes SERVPRO of Yamhill & Tillamook Counties are Here to Help.

A customer came home to a broken pipe behind the toilet. The whole house was affected, affecting the walls, carpet, and laminate flooring. The crawlspace had standing water with all of the insulation affected as well. 

Our crew went to work, moving contents around and removing any nonsalvageable materials. Extracting all of the standing water in the crawlspace and bagging all of the wet insulation.

We're Faster to any disaster

We are dedicated to responding immediately when you contact us. A fast response lessens the damage, limits further damage, and reduces cost. Our Professionals make disasters, "Like it never even happened." 

If your home or business suffers from a water loss, call (503) 648-8513. 

To learn more, about our services, check out our before and after photos here

Before and After of Hotel water damage

2/19/2021 (Permalink)

SERVPRO of Yamhill & Tillamook Counties offers 24/7 emergency services and is faster to any size disaster!

When a pipe burst in the attic of this hotel it affected all three floors. SERVPPRO was there to quickly begin mitigation and reconstruction of the affected rooms and halls. 

As business owners, one thing we can't do is predict when disaster will strike. One thing we can do however is prepare! Your business can be more prepared by adding SERVPRO of Yamhill & Tillamook Counties as a business vendor. That way if you have an emergency, we will have already exchanged important information which will make the restoration process smoother.

Keep our contact information so you can call as soon as disaster strikes. SERVPRO of Yamhill & Tillamook Counties offers 24/7 emergency services and is faster to any size disaster! 

SERVPRO of Yamhill & Tillamook Counties has crews who are on call around the clock to respond to your emergency property damage. To learn more about our mitigation and restoration, check out our before and after photos

Immediate Property Damage Restoration in Yamhill

2/16/2021 (Permalink)

When property damage strikes, we know that it’s important to act as quickly as possible, that is why we at SERVPRO of Yamhill & Tillamook Counties have the 1,4,8 rule.

1, we will contact you within 1 hour of being notified about your emergency property damage. Whether water, fire, sewage, or biohazard.

4, we will be on-site to your property damage within 4 hours of making contact with you, if you want us then.

8, we will contact your insurance company to provide them an update on the mitigation and remediation.

We know that not no two water damages are the same that is why we work with you to find the best, least invasive methods to remediate your property damage. Trust SERVPRO of Yamhill & Tillamook Counties to make it “Like it never even happened.”

Bathroom Water Damages In Yamhill

2/8/2021 (Permalink)

When you suspect water damage SERVPRO of Yamhill & Tillamook Counties are Here To Help.

Water damages can be caused by many different causes all throughout your home like a dishwasher leak in the kitchen, a washing machine overflow in the laundry room, or a toilet overflow in the bathroom. 

A musty clinging smell in your bathroom could be a sign of hidden water damage. There are many possibilities that could cause the smell but there common causes of bathroom water damages are; 

1. A cracked shower tile leading to water getting into the shower pan and not draining properly.

2. Leaky seals around the base of a toilet or a leaking wax ring

3. Damaged or old caulking and grout  around sources of water that allow 

If you suspect that you have water damage in your bathroom, SERVPRO of Yamhill & Tillamook Counties are Here To Help. 

Heavy Rains on the Coast Cause Property Damage

2/8/2021 (Permalink)

Here in Oregon and the larger Pacific Northwest, rain is definitely something we are all used to. We know we get a lot of it, and that liquid sunshine just becomes part of normal life. But all of that rain and moisture can have a negative impact on our homes and other buildings. 

Heavy rains when coupled with strong winds can cause damage both big and small. Some of the damage can be unseen like a leaking window or door frame that allows for water to enter the home and saturate the wall cavity or framing. When the structure becomes wet it can be the perfect home for mold or microbial growth to form. If you see signs of water damage or suspect you have water damage in your home or office, call SERVPRO of Yamhill & Tillamook Counties to help you make it "Like it never even happened." 

Freezing Temperatures Cause Damage on The North Coast

1/25/2021 (Permalink)

When water damage causes disruption, we are Here To Help.

Temperatures in the Tillamook area don’t normally get so cold, but each year we normally get a few days of snow and freezing temperatures. When we have a few days of below-freezing weather that is when frozen pipes are most likely to occur. Frozen pipes occur when temperatures are below freezing for a few days, causing water inside the pipes to freeze and expand. When temperatures rise again, the water melts and leaks through the newly formed split in the pipe. Leaks from frozen pipes occur regularly in the winter months and can cause a large amount of damage.

SERVPRO of Yamhill / Tillamook Counties is Here To Help you when disaster strikes. We have crews who are ready to respond to emergencies around the clock because we know that property disaster never strikes when it is convenient for you.

Frozen Pipes In Yamhill Counties

12/1/2020 (Permalink)

When winter weather takes its toll, trust SERVPRO of Yamhill & Tillamook Counties.

As temperatures continue to drop, it is not uncommon for pipes to freeze. If you come home and find that you have had a pipe or pipes freeze there are a few things to do before help arrives. 

  • Locate the after main shut-off valve 
  • Open the faucet so thawing water can flow freely & relieve pressure 
  • Warm the pipes with a space heater or hairdryer

If you find leaks are causing water damage, give SERVPRO of Yamhill & Tillamook Counties a call, our technicians have the experience, equipment, and training to help make it "Like it never even happened." 

We know that water damage does not normally occur when it is convenient for us, so we have crews who are on call 24 hours a day, 7 days a week to respond. 

Broken Pipe In Tillamook

11/30/2020 (Permalink)

Water damages can happen in any property and at any time. A very common cause of water damage is a toilet leak or a toilet overflow. Even though we don't have as many house guests as we normally may this holiday season, that does not mean accidents can't happen. No matter if the water damage is caused by a leaky wax ring connection on the toilet or an overflow from a kiddo using too much of that precious toilet paper, we can help. 

SERVPRO of Yamhill & Tillamook Counties is Here To Help you around the clock when disaster strikes. We know that disasters don't ever happen when it is convenient for you, so that is why we are just a call away. We are just a call away, trust us to help you make it "Like it never even happened." 

When Water Damage Becomes Mold Damage In Yamhill & Tillamook Counties

11/24/2020 (Permalink)

SERVPRO of Yamhill & Tillamook counties is Here To Help when disaster strikes.

We know that 2020 is a VERY different and hard year. Not only are we facing a pandemic and figuring out how to work from home while doing school from home, but we still have property damage that occurs. 

During quarantine, some property owners temporarily shut off their HVAC systems which created ideal conditions indoors for mold and microbial growth. 

If you think you have discovered mold or microbial growth in your property, or suspect at you do from a musty smell or weird discoloration, give us a call. 

SERVPRO of Yamhill & Tillamook Counties has the experience, equipment, and training to help you make it "Like it never even happened." We have trained technicians on call around the clock who are ready to respond when disaster strikes. 

When Water Damage Strikes Your Yamhill County Area Home

11/11/2020 (Permalink)

When water damage strikes, trust SERVPRO of Yamhill & Tillamook Counties.

Water damage can strike in your home at any time and on any day. Water damage can strike from a broken pipe, an appliance failure or even human error. If you experience a major water loss or flooding, never turn on electrical appliances that have been exposed to water. Repairs to electrical wiring must be performed by a pro. 

We here at SERVPRO of Yamhill & Tillamook Counties is Here To Help you when disaster strikes. We have crews who are on call around the clock so we can quickly respond to your home or commercial property and begin restoration services. 

Remember if you suffer a water damage do not turn on electrical appliances that have been exposed to water. For more water damage safety tips read here. 

Kids Love playing with water! Sometimes a little too much can be harmful for your home and flooring

10/22/2020 (Permalink)

Children love to play with water. Who are we stop them? Parents who are concerned about ruining the flooring! Below are several tips and tricks to keep the water play indoors while also protecting your home and floors.

Water Tables:

  • Place the water table inside one of those $10 kiddie pools.
  • Sensory bins: Start with a large plastic tote and place a smaller plastic container inside to catch the mess
  • Bath or Sinks: Keep the water level low as to allow room for splashing while also keeping the water inside the bathtub.

Bathroom Safety:

  • Purchase locks for the toilet as to not allow them to throw toys and shoes in
  • Use locking tub drain covers as to not allow them to overfill the bathtub
  • Always used a plastic shower curtain inside the tub to help with splashing and reduce the chance over an overflow
  • If your child can reach the sink it might be a good idea to purchase a faucet lock

Mold you can't see

10/2/2020 (Permalink)

Mold can grow in the most unnoticeable places. Ensure you are regularly checking the following areas of your home.

-Dishwasher: Mold loves warm and moist areas. If your dishwasher were to leak during the rinse cycle it very well could cause mold to grow, and quickly. It is a great idea the pull out your dishwasher and check the area behind and to the sides. Another great idea is to remove the dishwasher’s kick plate while the dishwasher is running and check for active leaks.

-Water Heater: Checking for mold around your water heater sounds much easier than checking around the dishwasher. Unfortunately, nothing is that easy. Water heaters can leak without homeowner’s noticing until it is too late. Make sure that all fitting on tightly, but not too tightly.

-In the crawlspace under bathrooms and kitchens. Sometimes pipes and fixtures can leak into places we cannot see from inside the home. It is a great idea to get in the crawlspace and look at the subfloor and framing below the bathtub(s) and kitchen sink(s). This is the type of leak you should be most worried about. A leak in the crawlspace can go unnoticed, to the extent that the materials would have to rot away before you even noticed.

Prepare for flooding

9/25/2020 (Permalink)

According to the National Weather Service, "Approximately seventy-five percent of all presidential disaster declarations are associated with flooding." NOAA Lists the most common flood hazards in the United States as:

  • Flash Flooding
  • River Flooding
  • Storm surge and coastal inundation
  • Burn scars/Debris flows
  • Ice/ Debris jams
  • Snowmelt
  • Drywash
  • Dam Breaks/Levee Failure

Just because you have not experienced a flood foes not mean you wont. In fact 20% of all claims paid the National Flood Insurance Program were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the US. Commercial floods average nearly $75,000.

When a catastrophic water damage happens to you, SERVPRO professionals can help. They can help you prepare ahead of time with an ERP (Emergency Ready Profile) or respond to any size disaster to begin cleanup and restoration to get you back in business as soon as possible!

How to lessen moisture intrusion from windows

3/26/2020 (Permalink)

We have all seen it, you walk into a home and it smells kind of musty, there is condensation around the windows and the sills are full of microbial growth. 

But what causes this? There are many causes for moisture intrusion around windows. 

Some of the most common causes

  1. Improper/insufficient caulking
  2. Improper/damaged/lack of flashing
  3. Improper installation

Ways to correct these problems:

  1. Re-caulk the exterior and interior of the window. This will not only assist in correcting moisture intrusion, but it will also help with insulation the home, and potential drafts created by lack of caulking. 
  2. Regularly check flashing around the windows to ensure wind and flying debris did not damage them. Instead of trying to repair flashing it is best to just replace the flashing. 
  3. Remove trim and check installation of window. Sometimes windows can be installed improperly which can allow water to seep in from those open angles. It it rather easy to check the installation of a window. Remove the trim, and see if there is a large gap between the wall and the window itself. If there is a gap, you can easily correct this by spray foaming the gap or filling it with a weather strip.

Mold damage from hot water loss

12/12/2019 (Permalink)

Have you ever been in the shower and you look up and see little black spots, what about when you are getting out of the shower and see some black spots on the corners of the tub? Bathrooms tend to be the most affected areas of home when it comes to mold! When the shower or bath have been used, you may see water droplets forming on the walls, ceiling or floors. This happens when the bathroom doesn’t have proper ventilation and causing dew point to occur in the bathroom. Dew point is when the air is not able to hold the excess moisture that is usually caused by the shower or bath. Once the air has reached dew point water will start to form on the wall instead. This will cause the excess moisture to linger thus allowing great growing conditions for mold.

To help prevent mold properly ventilate your bathroom, opening a window or turning on the fan while you shower or take a bath. After you are finish you will want to leave the fan on to allow the atmosphere to return to normal conditions

We're faster to any disaster

We are dedicated to responding immediately when you contact us. If you suspect mold, we can come inspect it for you.

If your home or business suffers from mold growth, call us today at (503) 648-8513

Inspect for water damage prior to selling

12/12/2019 (Permalink)

Spring and summer are the most popular times of year to sell a home, and the best!

However, the last minute repairs and detailing can really put a ding into closing on a sale or purchase of a home. 

Now is a great time to begin getting inspections and repairs done to your home. You avoid long waits for contractors, pricey estimates, and later closing dates.

Fall is also a great time to get final repairs and detail work completed because most contractors tend to slow down due to weather concerns. 

Call us today for a free estimate on mold remediation in unfinished spaces such as attics, crawlspaces, basements, and garages!

We are dedicated to responding immediately when you contact us. If you suspect mold, we can come inspect it for you.

If your home or business suffers from mold growth, call us today at (503) 648-8513

Post construction needs

10/29/2019 (Permalink)

Post Construction Cleaning

Once the floors are down and the drywall is up, it's time to remove the debris and dirt in order to lay carpet, paint, and decorate. SERVPRO professionals can provide debris removal services to prepare the building for interior design.

Dehumidification and Drying

During the construction phase, a building can trap moisture. Excessive moisture could result in mold growth. If you think one of your projects may have a moisture issue, rely on SERVPRO professionals to provide the help you need initiating moisture and preventing the potential for mold growth. 

Final Cleaning

You want the facility to look its best when the doors open. Your Local SERVPRO professionals provide cleaning services to give the building that extra shine. Services include:

  • Carpet, resilient and non-resilient floor prep and finish
  • Ceilings, walls and fixture cleaning
  • Deodorization
  • Air Duct Cleaning
  • Debris Removal
  • Window Cleaning

The last thing you need is a fire or, water intrusion or mold growth slowing down or stopping the completion of one of your projects. SERVPRO professionals provide 24-hour emergency mitigation, cleanup and restoration services to help you get back on schedule quickly. 

How to be Prepared with SERVPRO!

10/28/2019 (Permalink)

Late Sunday evening our office received this call:

“FNOL (First Notice of Lose) came in tonight:
Lisa with XXXXX Property Management called because a tenant reported that the shut-off valve under her sink is broken. Water is still leaking everywhere, and she doesn’t know how to shut the main off.
The building is a triplex, and this is the middle unit.
Jim will be on site soon.”

If this were your business, would you or your managers know how to shut off the water?

Had Lisa had an Emergency Ready Profile she would have known where and how to turn off the water. The cost of this lose would have been much lower and the time for restoration would have been shorter.

The Emergency Ready Profile is a product provide free of charge by SERVPRO. It is an app and can also be printed. By having this app, you would never have to be in Lisa’s predicament, you would know just what to do.

The first steps to any water damage

10/28/2019 (Permalink)

The water damage restoration process begins with a detailed inspection of your property, including a damage assessment. The SERVPRO Franchise Professional is determining the scope of the damage so he or she can develop an appropriate plan of action.

They Identify and Stop the Water Source

They check for the source of water in your home and business and stop it. The water source must be stopped before the drying process can begin.

  • Stop the Source
  • Check for Contaminated Water

They Identify the Type of Water

SERVPRO Franchise Professionals must identify the category and classification of water to restore your property safely to industry specifications. The type of water contamination will affect the specific restoration processes used to restore your property.

  • White / Category 1 Water
  • Gray / Category 2 Water
  • Black / Category 3 Water

They Survey the Extent of the Water Damage and Inspect the Premises

They inspect and test your home to discover the extent of the damage. Additionally, they will look for safety concerns and explain them to you. If you are aware of any safety issues, such as asbestos or lead, please share them.

  • Survey Damage
  • Complete Safety Inspection

They Move or Block Furniture

They move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

Mold from water damage

10/23/2019 (Permalink)

This inside an office where the roof had leaked and caused mold.

SERVPRO professionals handle water damages everyday and know prompt action is required to prevent mold growth. Mold is more likely to spread when an environment has been subject to moisture for a long period of time. If your property has sustained water damage, it is vital to remove excess water and dry the structure promptly. If there is an ongoing moisture problem in the building, it is important to be alert for:

  • The presence of visible mold
  • Strong musty odors which indicate that mold is present
  • Any evidence of past moisture problems that might have caused undetected mold growth.
  • Excessive humidity.

These conditions may require the expertise of a qualified Indoor Air Quality/Environmental professional to inspect the building for mold growth and water damage problems.

Help is here

If you think you might have a mold problem, call 1-800-SERVPRO. A SERVPRO franchise professional trained in mold remediation will examine the structure for any visible signs of mold. In the event mold is found, you will be asked to approve and sign a work authorization form prior to any mold cleanup or related work being performed. 

Stay connected with new wherever you go

10/9/2019 (Permalink)

According to the National Weather Service, "Approximately seventy-five percent of all presidential disaster declarations are associated with flooding". NOAA Lists the most common flood hazards in the United States as:

  • Flash Flooding
  • River Flooding
  • Storm surge and coastal inundation
  • Burn scars/Debris flows
  • Ice/ Debris jams
  • Snowmelt
  • Drywash
  • Dam Breaks/Levee Failure

Unfortunately, here in the pacific northwest all of the above are real possibilities.

There are many information applications that can downloaded to your phone or computer so that you are informed prior to a storm happening. 

While, we here at SERVPRO have our preferred apps, we recommend that you shop around your app store to find the one you like. 

These apps will notify you with push notifications of flash floods, lightning, heavy rains, and thunderstorms.

These apps are great for traveling as well! Since they are not local apps you are able to plan trips away from home with ease!

We are faster to any disaster!

10/7/2019 (Permalink)

1-4-8

What does 1-4-8 mean?  Is it important?  Will it benefit me and my insured?

The answer is yes, yes and yes!

1-4-8 is the service response guideline that SERVPRO of Yamhill and Tillamook Counties uses to guarantee your insured gets the very best help when they need it most.

  1. Within one hour from notice of loss, a SERVPRO of Yamhill and Tillamook Counties project manager will contact your insured to arrange for service.
  2. Within four hours of loss notification, a SERVPRO of Yamhill and Tillamook Counties project manager will be on-site to start mitigation services (if necessary).
  3. Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person.

*Exception may apply under certain conditions, such as a local catastrophic event or storm situation.

To demonstrate the importance of our 1-4-8 response, let’s take a look at the water damage timeline.

1-4-8 Service Response Guidelines

 As you can see, a quick response is crucial in reducing the cost of the loss and the time needed for the restoration. By reducing the response time, your loss ratio will be reduced and your insured can go back to a normal life more quickly.

Let’s take this to the next level. A call comes in from one of your insured, they just experienced a disaster! At this point you have some choices; you want them to get the best help available.

You could simply direct them to call the Claims Call Center and be done with it, but they trust you!

You could tell them to call SERVPRO, and give them 1-800 SERVPRO contact number. The call will go to the corporate office in Tennessee then back to a local SERVPRO. The corporate office could even send an out of state SERVPRO. So if an 800 number is needed, direct them to 866-888-3894 our 24/7 live answered emergency help line.

The best choice is to have them call us direct at 503-648-8513. Immediately upon receiving their call, I will contact our office. At this point things are set in motion, your insured are on their way to becoming whole.  

Having your insured call me directly will result in a much quicker response time, and will enable me to monitor the progress of the loss ensuring you and your insured have a direct point of contact providing the peace of mind knowing it will be, “Like it never even happened”   

SERVPRO Emergency response

10/25/2018 (Permalink)

The cleanup and restoration begins with a phone call. Our national call center is fully staffed 24 hours a day and ready to dispatch the nearest SERVPRO Franchise Professionals to your home or business. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of damage.

We Answer the Phone Ready to Help
Call Today 1-800-SERVPRO

A water damage event can be traumatic and when you call, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. Our representative will lead you through a series of questions to better understand your needs.

SERVPRO specializes in water damage—in fact, SERVPRO is the premier water damage restoration company in the U.S. and Canada.

What to Expect

When you call, a call center representative will ask several questions regarding your water damage emergency. Armed with the details of your water event, we’ll dispatch a nearby SERVPRO Franchise Professional who will respond immediately.

Our SERVPRO Representative will ask several questions:

  •  Your name and contact information
  •  Your insurance information (if applicable)
  •  The street address of the water-damaged home or business
  •  When did the flooding or water damage occur?
  •  What caused the water damage (if known)?
  •  Is there electricity available (on-site)?

Water damage inspection

10/25/2018 (Permalink)

The water damage restoration process begins with a detailed inspection of your property, including a damage assessment. The SERVPRO Franchise Professional is determining the scope of the damage so he or she can develop an appropriate plan of action.

They Identify and Stop the Water Source

They check for the source of water in your home and business and stop it. The water source must be stopped before the drying process can begin.

  • Stop the Source
  • Check for Contaminated Water

They Identify the Type of Water

SERVPRO Franchise Professionals must identify the category and classification of water to restore your property safely to industry specifications. The type of water contamination will affect the specific restoration processes used to restore your property.

  • White / Category 1 Water
  • Gray / Category 2 Water
  • Black / Category 3 Water

They Survey the Extent of the Water Damage and Inspect the Premises

They inspect and test your home to discover the extent of the damage. Additionally, they will look for safety concerns and explain them to you. If you are aware of any safety issues, such as asbestos or lead, please share them.

  • Survey Damage
  • Complete Safety Inspection

They Move or Block Furniture

They move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

Water mitigation services

10/25/2018 (Permalink)

The water extraction step removes the majority of the water from your home or property. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time and help to prevent mold and secondary water damage. They use powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property.

Move-Out / Pack-Out

If your home requires extensive restoration or cleaning, SERVPRO Franchise Professionals can conduct an organized, efficient move-out to protect your belongings from further damage.

  • Move-Out Service

Emergency Water Removal

Highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, they may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums. This step helps to reduce drying time and helps to prevent mold and secondary water damage.

  • Remove Excess Water
  • Use Submersible Pumps and Industrial Wet/Dry Vacuums

Inspect the Carpet Pad and Carpet

SERVPRO Franchise Professionals inspect the carpet and pad and determine if it should be removed to protect the subfloor.

  • Inspect Carpet Pad and Remove If Needed
  • Inspect Carpet and Remove If Needed

Water Removal Equipment

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
  • Infrared cameras may be used to find “hidden” water behind walls and ceilings.
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water.
  • Truck-mounted and portable extraction units perform efficient water removal.

John's Tip of the Month

10/18/2018 (Permalink)

IS YOUR FACILITY AT RISK?

I found this Risk Assessment Questionnaire and I believe that it is good tool to use to help stay on top of the maintenance and operations of your facility.*

This assessment covers Fire Protection, Electrical, Plumbing, HAVAC, Operational Issues and Community Rooms.

 Over the years we have restored many businesses that had fallen behind on their maintenance and had AVOIDABLE DISASTERS!

Note: State and Local government generally establish inspection schedules as part of building codes. The Occupational Safety and Health Administration (OSHA) establish requirements related to workplace safety. Use of this questionnaire should take into account the various regulatory requirements for inspection and testing. Also, a building’s use and occupancy, including visitors, may determine the level or risk—the presence of children and/or elderly or disabled persons may increase some risk.

Risk Assessment Questionnaire

FIRE PROTECTION

  • Is there an automatic detection system
  • Are there smoke and fire alarm systems
  • Are the systems inspected and serviced annually
  • Are there sufficient number of fire extinguishers of the appropriate class
  • Are the fire extinguishers readily identifiable
  • Are the fire extinguishers inspected and recharge annually
  • Are there automatic sprinklers and/or standpipe and hoses in the building
  • Are they inspected annually
  • Is the fire suppression systems tested according to the local codes

 ELECTRICAL

  • Are all of the breaker and fuses enclosed in metal cabinets that close securely
  • Are all circuits easily identifiable
  • Are all of the fuse or breakers sized for the equipment or lighting they control
  • Is the area in front of the panels assessable
  • Are there reoccurring problems with fuses or breakers being continually tripping
  • Do metal-enclosed switch gears receive scheduled preventative maintenance
  • Are ground fault interrupters (GFIs) utilized in potentially wet or damp areas
  • Are surge protectors used on phone systems, computers, and office equipment? They are generally required on leased equipment
  • Are extension cords use for permanent power sources in lieu of hard wiring or adding an outlet
  • Are space heaters being used to augment the HVAC system
  • Are tenants reminded not use extension cord as permanent power sources and not to use space heaters
  • Is there proper space around and above recessed lighting
  • If there is a back power supply is inspected and test on a regular schedule i.e. backup batteries or a generator
  • Are the electrical rooms and cabinets that accessible from common areas kept locked.

PLUMBING & DRAINS

  • Are water and drain pipes, seals, etc., inspected periodically for leaks
  • Are pipes properly insulated (this very important due to the fact we don’t have hard freezes)
  • Clear rain gutters annually
  • Clean and clear storm water run-off drains bi-annually

HVAC

  • Has the HVAC system been inspected and serviced with in the past year
  • Is the boil’s low water cutoff/water supply flushed out every month during the heating season
  • Dose the boiler meet fire code requirements concerning noncombustible material and proper fire rated doors and closers
  • Is the boiler room properly ventilated
  • Is the boiler room inspected periodically to ensure that no combustible materials are stored there
  • Are vents and chimney flues inspected annually for clear passage
  • Is there a program in place for cleaning ductwork and diffusers
  • Are windows checked periodically to ensure that they open and close properly and fasteners are in good operating condition
  • Are windows system checked periodically to ensure that they are not deteriorating
  • Is installed window-washing apparatus and/or scaffolding properly attached to the roof decking

        OPERATIONAL ISSUES

  • Dose the building have Emergency Ready Profile (emergency procedures manual)
  • Dose the building have a safety committee
  • Do building staff receive appropriate training related to blood borne pathogens, first aid, and other emergency response subjects 

        COMMUNITY ROOM

  • What is the maximum occupancy of your community room Is it posted
  • Are exits keep clear
  • When positioning furniture for functions, are clear aisles maintained for quick and easy egress in an emergency
  • Is the range and or microwave oven maintained in a clean and manner? Are orifices in gas ranges kept clear
  • Are there curtains or any other combustible material near the range
  • Is there a properly sized and vented range hood
  • Is grease periodically cleaned from the hood and ductwork
  • Has a Class B fire extinguisher been provided in the kitchen area
  • Are the coils on the refrigerator/freezer kept clean of dirt and lint

*Source DexerityDynamics

Brace yourselves, the rain is coming!

10/5/2018 (Permalink)

ARE YOU READY? 
The rain is here again! We are all faced with the challenge of keeping the water outside of our structures. We need to be diligent with this, as water will migrate in through the smallest leaks in a building. These leaks can cause hundreds or thousands of dollars of damage and reduce the income to your business. The exterior envelope should have an annual inspection. 
When inspecting the roof, look for broken or missing shingles or any damaged components. Check the flashing around any pipes or vents that come through the roof. The rain gutters need to be clear of debris, and if they are equipped with heated cables those also need to checked. Make all the repairs before the rain, snow and freezing weather strikes. 
When inspecting the exterior walls of your building, look for any damage to the siding, deteriorated or missing caulking around the doors and windows, make all necessary repairs. 

 Preventative maintenance check list 
• Door and window seals 
• Rain gutters 
• Rain gutter drains 
• Roof 
• Flashing round chimneys 
• Roof drains 
• Clear yard debris 
• Clean parking lot drains 
• Clear all exterior drains   •Foundation grading 

• Leaking plumbing 
• Missing insulation 
• Clean the area around the sump pump 
• Test the sump pump 
• Check the foundation vents 
• Make sure the vapor barrier is intact 
• Check for pest 
• Make sure the plumbing is properly insulated  If you have any questions or need help in any of these areas, let me know and I will gladly be of assistance. As a FREE service, I would be happy to meet with you and your maintenance staff to discuss which areas to check, and the red flags that can alert you to issues before they affect your business.

Winter is just around the corner, be prepared!

10/1/2018 (Permalink)

This is the extent of the damage that can be caused to drywall. As it is very fragile, drywall needed to be removed one penetrated with water.

With the colder months just a few week away we all need to start thinking about the threats during the fall/winter months.

Frozen pipes are often those exposed to the cold weather, such as those outside of your home, or in cold areas, such as basements, garages, and kitchen cabinets. 

A frozen pipe can burst at the point where the ice blockage inside the pipe is located. Typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.

To prevent pipes from freezing, here are a few steps to take according to the American Red Cross

  • Be sure to completely drain water from swimming pool or sprinkler lines. As well as hoses outside of the home
  • Open kitchen cabinets to let warm air near the plumbing.
  • When the weather is extremely cold, let water drip from faucets that may come from an exposed pipe. 
  • Keep your heat set to the same temperature both day and night.

As always, SERVPRO is a 24 hour water restoration company. If you do suffer a water loss this winter please call us at 503-648-8513 at any time of the day!

Any Water Damage Is Bad For Your Home

4/17/2018 (Permalink)

Any water damage is bad, especially when the water contains potentially harmful bacteria that can affect the health of you and your family. Toilet overflows, sewage backups, and other dark water intrusions are more than nasty, smelly messes; these bio-hazardous damages also introduce harmful microorganisms into a home, as well as the moisture necessary to support their growth.

Your SERVPRO professionals understand how disruptive black water damages can be for your entire family. For this reason SERVPRO offers 24-hour emergency response, and under normal circumstances, will have trained uniformed technicians on-site of a water damage within four hours to begin emergency mitigation services. By responding quickly with a full line of water cleanup and restoration services, your local SERVPRO professionals can help you regain control quickly while drying and deodorizing, as well as protecting their home and belongings. 

DO's and DONT's of water damage in your home

4/17/2018 (Permalink)

If you ever have a water leak and as you stand there thinking of what to do, the water is at your ankles now and you are more worried and confused than ever. Here are some helpful tips to get through until SERVPRO arrives to help.

DO

  • Shut off the water main, if you are unsure of how to do this call a certified person to come and help.
  • Turn of all electricity to the affected areas
  • Remove as much standing water as possible
  • Remove and dry as much standing water on wood furniture. Remove any paper items that may have been affected.
  • Remove any slip on covers for furniture to ensure a proper drying process.
  • Put blocks or aluminum paper underneath furniture that was moved to dry out an area. 
  • Moving all paintings, computers, documents and any other valuable items to a dry unaffected area of the property.
  • Use clothes pins to pick up and loose or handing curtains or drapery.
  • Move and hang anything made of fur, or skins to a dry unaffected area for proper drying.

DON'T

  • Do not return to areas where there is an immediate threat of danger such as, areas that still have electricity and are underwater, or areas where black waters have risen
  • Do not return to areas where electronics have come in contact with water. 
  • Do not leave books, newspapers, or other articles with colored print near clothes, carpets, or other textiles.
  • Do not leave rugs over installed carpets as this can cause staining from the rug to the carpet.
  • DO NOT use your vacuum to extract any water from your property.
  • Do not turn on electronics that have come in contact with water
  • Do not turn on floor lights that have been affected by standing water. 

John's Tip of the Month

12/15/2017 (Permalink)

You just got home, and all that’s on your mind is everything you need to do to finish your day. As you step into your home you are greeted with a torrent of water rushing out the door.  Unannounced to you the Gremlins snuck in while you were away, just to ruin your day. First call SERVPRO (503) 648-8513, and then call your insurance agent. SERVPRO and your agent will work together to make it “Like it never even happened.” Now that help is on the way there are some things that can be done to help reduce your loss.

These emergency tips will assist you in taking the proper action until our crews arrive. Please follow these Do’s and Don’ts to help reduce damage, possible bodily injury and to increase the chances of successful restoration.

Things to do:

  • Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building, when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place the furniture on wood blocks, plates, plastic or foil to keep from direct contact to the moisture.
  • Remove to a safe dry place any paintings, art objects, computers, documents, and other materials that are valuable or sensitive to moisture.
  • Hang draperies with plastic coat hangers to avoid contact with wet carpeting, floors, or furniture.
  • Hang furs and leather goods to dry separately at room temperature.
  • Avoid all contact with sewage.

Things not to do:

  • Enter rooms with standing water where electrical shock hazards may exist.
  • Leave books, newspaper, magazines, or other colored items on wet carpet, floors or furniture.
  • Leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.
  • Use your household vacuum cleaner to remove water, possibly causing electrical shock or damage to the vacuum cleaner.
  • Use TVs or other appliances while standing on wet carpet or floors, especially concrete floors.
  • Turn on ceiling fixture of the ceiling is wet.
  • Spread contamination by walking areas affected by sewer.
  • Tur on the HVAC system on this can spread contaminated air throughout the home.
  • Use household fans to dry the structure this also can spread contaminated air throughout the home.
  • Use products for personal hygiene and cleanliness if exposed to the contaminated areas.

Tip of the Month is provided as a courtesy of SERVPRO® by John Lawrence.

Call 971-371-0566 or email at johnl@SERVPROhfyt.com

Water Extraction is Important in Water Remediation

11/7/2017 (Permalink)

Our new HVE3000 Extractor

When a water damage occurs in a home or business, the first step in water mitigation is to remove all of the water in the affected area as quickly as possible. this will stop the water from spreading to other rooms, as well as reducing the risk of permanent damage to hardwood floors and furniture.

When extracting water from a wet surface that may not have standing water will remove any water that is trapped in the cracks and grooves of the surface. this speeds up the drying process rather than only using a dehumidifier.

The process of water not only help prevent damage to the hardwood and furniture, but also reduce the risk of mold growth on the structure as standing water and damp areas are ideal for mold growth

We're faster to any disaster

We are dedicated to responding immediately when you contact us. A fast response lessens the damage. limit further damages and reduces the cost. Our professional make disasters, "Like it never even happened."

If your home or business suffers from an emergency, call (503) 648-8513

Are You Ready?

11/1/2017 (Permalink)

Guess What? The rain is here again! We are faced with the challenge of keeping the water outside of your structures. We need to be diligent with this as water will migrate in for though the smallest leaks in a building. These leaks can cause hundreds or thousands of dollars of damage and reduce the income to your business. The exterior envelope should have an annual inspection.

When inspecting the roof look for broken or missing shingles or any damaged components of the roof. Check the flashing around any pipes or vents that come through the roof. The rain gutters need to be clean of debris and if they are equipped with heated cables they need to checked. Make all the repairs before the rain, snow and freezing weather strikes.

When inspecting the exterior walls of your building look for any damage to the siding, deteriorated or missing caulking around the doors and windows. Make all the repairs.

Preparing your pipes for the winter

10/2/2017 (Permalink)

As we roll into the month of October we are getting closer to winter home owners will start to prepare for the cold weather. One of the main cause of loss during the winter season is pipe bursting. Even after the weather starts warming up home owners will find out they have a pipe leak from crack pipes caused by the cold weather.

Tips for Preparing Your Pipes for Winter Weather:

  • Keep cabinet doors open during cold spells. This allows warm air to circulate around pipes.
  • Keep a slow trickle of water flowing through faucets, especially if the pipes for faucets run through unheated or uninstalled areas of your home.
  • Consider shutting off outdoor faucets.
  • Faucet covers are ideal for the outdoor faucets.
  • Keep the temperature set to the same both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may get  a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F..

FROZEN PIPES - - A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.

Tips while you wait for help

9/28/2017 (Permalink)

What to do while you wait for SERVPRO to arrive for water loss?

          When water damage happens after a bad storm or plumbing issue, you could know about it a few minutes or days after it starts. Here are some tips to help you while you wait for our crews to reach your property:

  • Shut off the water source if possible or contact a qualified professional to do so.
  • Turn off circuit breakers for wet areas of the building, if access to the power distribution panel is safe from potential electrical shock. Once SERVPRO arrives they will determine if it is safe to turn the power back on.
  • Move any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture to a safe place
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting. This help prevent any further water damage.
  • If you have any fans use them! Have the airflow blowing on the wet material, this helps the water from spreading quickly.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.
  • Remove as much excess water as possible by mopping and blotting.
  • Do not turn on ceiling fixtures if ceiling is wet
  • To avoid injuries do not enter rooms where ceilings are sagging from retained water. The ceiling drywall has a potential to fall.

Contact SERVPRO of Yamhill & Tillamook Counties and SERVPRO of Hillsboro / Forest Grove for emergency service when your house or business have water damage at 503-648-8513. We are here 24 hours a day, 365 days a year.

Water Damage Drying is Scientific?

8/6/2015 (Permalink)

Proactive planning using an ERP as well as Documenting Losses On site enable control to be restored before Chaos even has a chance.

Psychrometrics : The Science of Drying

Psychrometry is the study of the air and its properties. The properties of temperature, humidity, vapor pressure and dew point are measured to evaluate air conditions in the structure, enabling a SERVPRO® Franchise Professional to create the proper atmosphere for more efficient drying.  

Water can damage materials in two ways:  first, by absorption through direct contact with water; and second, absorption of moisture from the air. Measuring the moisture content of the air is critical to the drying process.  

At SERVPRO we employ several tools and techniques to aid the drying process and accelerate it as well.  Our most important asset is our people and the knowledge they bring to the damaged property.  We are highly trained teams of IICRC Certified Water damage restoration professionals.  This means when you call SERVPRO you are getting the highest quality of professionals to address any size disaster.  We are very proud to be a leader in the emergency services and disaster restoration industry.