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Fire & Water - Cleanup & Restoration


6/13/2017 (Permalink)


What does 1-4-8 mean?  Is it important?  Will it benefit me and my insured?

The answer is yes, yes and yes!

1-4-8 is the service response guideline that SERVPRO of Yamhill and Tillamook Counties uses to guarantee your insured gets the very best help when they need it most.

  1. Within one hour from notice of loss, a SERVPRO of Yamhill and Tillamook Counties project manager will contact your insured to arrange for service.
  2. Within four hours of loss notification, a SERVPRO of Yamhill and Tillamook Counties project manager will be on-site to start mitigation services (if necessary).
  3. Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person.

*Exception may apply under certain conditions, such as a local catastrophic event or storm situation.

To demonstrate the importance of our 1-4-8 response, let’s take a look at the water damage timeline.

1-4-8 Service Response Guidelines

 As you can see, a quick response is crucial in reducing the cost of the loss and the time needed for the restoration. By reducing the response time, your loss ratio will be reduced and your insured can go back to a normal life more quickly.

Let’s take this to the next level. A call comes in from one of your insured, they just experienced a disaster! At this point you have some choices; you want them to get the best help available.

You could simply direct them to call the Claims Call Center and be done with it, but they trust you!

You could tell them to call SERVPRO, and give them 1-800 SERVPRO contact number. The call will go to the corporate office in Tennessee then back to a local SERVPRO. The corporate office could even send an out of state SERVPRO. So if an 800 number is needed, direct them to 866-888-3894 our 24/7 live answered emergency help line.

The best choice is to have them call me direct at 971-371-0566. Immediately upon receiving their call, I will contact our office. At this point things are set in motion, your insured are on their way to becoming whole.  

Having your insured call me directly will result in a much quicker response time, and will enable me to monitor the progress of the loss ensuring you and your insured have a direct point of contact providing the peace of mind knowing it will be, “Like it never even happened”                        

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